OUR"STAY"

ROOM

FACILITY

Appliances and facilities

Kitchen furnishings

In-room toiletries

Others

*All beverages (alcohol / alcohol-free / soft drinks) in the fridge are free of charge.
*BBQ set rental (paid service : ¥5,500, fuel inclusive) is available.
Please contact butler desk 4 days in advance for BBQ set rental.

INFORMATION

From the Hours KARUIZAWA

Use of firewood indoors is currently prohibited. Cases of fire caused by fire sparks or embers are reported. Therefore, it is prohibited until further notice. We apologize for any inconvenience caused and thank you for your cooperation.



Cancellation policy

Please see below for the cancellation charges.

Cancellation date
10-6 days
5-2 days
the day before
no-show
Cancellation charge
50%
100%
100%
100%
Cancellation date / Cancellation charge
10-6 days / 50%
5-2 days / 100%
the day before / 100%
no-show / 100%

*If you made your reservation through a travel booking site, please cancel your booking directly through that site.
*Cancellation policies may differ from ours depending on the booking site. Please check the cancellation policy of the site you used to make your reservation.

CONTACT

KARUIZAWA Butler desk

reservation@gravaca.co.jp
03-6693-1334

(mon-fri 12:00〜17:00)